Distributed Workforce
Extend the Power of your Contact Centre
Deliver the same feature-rich, productive work experience from any location
Suite of Productivity Tools
Optimise interactions with skills routing, end-to-end call recording, screen capture, quality and live monitoring, coaching and analytics
Leverage AI
Gain AI-powered employee augmentation with real-time prompts and conversation transcription
Reduce Employee Frustration
Staff that have access to the tools and apps to help them be more effective are more likely to perform better and experience more sustained levels of job satisfaction
Full Customer Visibility
Communicate through channels of their choice and view their previous interactions to provide a full service
Work from Anywhere
The modern contact centre has evolved and that means your staff can enjoy the same productive work experience from any location. With WorkSpaces from Avaya, we give them a set of productivity tools that allow them to deliver a seamless customer experience through any digital channel or device. What’s not to like?
Integrated Desktop
Thanks to an internet connection, the Avaya soft client and a high performance headset, agents can manage their call queues as if they were in the office. Interactions can be through channels such as inbound/outbound voice, email, SMS, web chat, and social media. The intuitive user interface provides features for toggling between multiple, simultaneous interactions through different channels.
