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Voice and Network Engineer

Telcom Group is a next generation voice and data Internet service provider.  We’re currently looking to hire a Voice and Network Engineer with at least three years’ experience. 

The position is available immediately and confidentiality is assured.

Please complete the form to apply for the position.

  • Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications.
  • There will be troubleshooting at a complex level, identifying root cause, return to service, mitigation plans, and create/document procedures.
  • Evaluate, analyse, install, test, configure, and administer networks, infrastructure, and applications as well as providing a full range of testing, administration, and quality checks.
  • Operation and maintenance for a wide range of telecommunications systems.
  • Taking part in technology trials and proofs of concepts for telecommunications solutions in conjunction with the customer requirements.
  • Delivering small projects assigned on time, within budget and to scope.
  • Participating in the continued development of Telecom Services’ policies and standards, including the maintenance of team specific documentation.
  • Interact with customers over phone, chat, email, or video, identify the issue and find the solution to the problem and ensure that the KPIs and SLAs are met.
  • Management and maintenance of our core VoIP stack.
  • Design and template customer voice and network solutions.
  • Review existing customer deployments and create a plan to migrate to templates / resolve design issues.
  • Upskill front line NOC staff on initial voice and network problem resolution.
  • Provide second level support to front line NOC staff and direct to high-value customers.
  • Customer and pre-sales support including documentation of networks and solutions.
  • Participate in a 24×7 on call rotation. From time to time, late night work will be required from home / on customer premises.
  • Travel and work from client sites will be occasionally required with suitable attire (min: smart casual) and presentation.

The successful candidate is required to have experience with most of the following:

  • A minimum of three years’ experience in a similar role.
  • Fluency with SIP/SDP/RTP protocols and codecs.
  • Experience with IP networking – particular where it applies to VoIP and QoS.
  • Knowledge of security considerations in VoIP networks including a good understanding of VPNs / tunneling, packet filters, statefull firewalling and some experience with firewall devices.
  • Good documentation skills.
  • Full driving license.

Bonus points for the following:

  • Experience with Kamailio or similar opensource platforms.
  • Experience with Avaya/Juniper/Cisco
  • Third level qualification in computer science / mathematics / physics

The ideal candidate will have an active interest in much of the above; be capable of independent problem solving and learning; and an ability to work on one’s own initiative. You should also have an analytical and methodical approach to solving problems.

Based in Nutgrove Office Park, Dublin 14 or a suitable remote location working live to Telcom support center.

Salary will be based on experience.

Check out our LinkedIn page

Discover more about our organisation, team and customers.

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Senior Bookkeeper

Telcom Group is a next generation voice and data Internet service provider.  We’re currently looking to hire a Senior Bookkeeper/Accounting Technician.

The position is available immediately as a full-time role and confidentiality is assured.

Please complete the form to apply for the position.

Banks & Cash Processes

  • Ensure that all Bank transactions are recorded accurately and posted correctly to the Finance system.
  • Perform weekly/monthly Bank Reconciliations and ensure that Reconciliations are in line with Trial Balance.
  • Bank Reconciliation reports to the Financial Accountant on a weekly/monthly basis.

Accounts Receivables

  • Perform month end Debtor reconciliations and ensure that all debtors listings are in line with Trial Balance.
  • Provide Debtor Analysis & reports to the Financial Accountant on a timely basis.
  • Able to resolve Debtor queries and reconciliation issues
     

Accounts Payable

  • Prepare Payment batches by EFT, providing supporting documentation for approval of payments.
  • Perform Month-End Creditor reconciliations and ensure that all Creditor listings are in line with Trial Balance.
  • Able to resolve reconciliation problems or reconciliation issues.
  • Provide Creditor analysis and reports to the Financial Accountant on a monthly basis.

Management Accounts, Financial Accounts & Annual Audit

  • Assist with the preparation of monthly management information relevant to Trial Balance stage of the accounting cycle.
  • Ensure that all Control Account reconciliations align with the month end Trial Balance.
  • Assist with the preparation of the Annual Audit File & respond to requests for information during the Audit.
  • The successful candidate should have proven experience in a similar role.
  • QuickBooks Accountancy Software experience is preferable

This is a full-time role based in Nutgrove Office Park, Dublin 14.

Salary is commensurate with experience and candidate suitability

Check out our LinkedIn page

Discover more about our organisation, team and customers.

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