Business Telephony

Key Benefits

Our feature-rich business telephony solution delivers enterprise-grade functionality out of the box
And it's a great technology fit for businesses of all shapes and sizes

Flexible Deployment

In the cloud or on-premise, the choice is yours and we'll talk you through the most suitable deployment

Comms & Collaboration

We provide a single app for voice, video messaging, conferencing and calendar - the ultimate in employee productivity

Cost Saving

An opex payment model with a predictable monthly cost, allowing you to scale up or down on demand.

Mobility Solutions

Whether you're in the office or out on the road, our mobile app keeps everyone connected.

Application Integration

Embed communications in the apps you already have such as Google, Salesforce, Microsoft Office 365 and Teams

Multichannel Contact

Integrated voice, web, chat, email, fax to ensure communication with your customers through their channel choice

Hosted Telephony Makes Business Sense

While we offer the choice of cloud, hybrid or on-premise deployment, most clients opt for a hosted solution.

Telcom’s hosted telephony service is based on Avaya technology, a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.

The service is an integrated, modular communications solution that scales up to 3,000 extensions and 150 sites in a multisite network with full resiliency built in.

It’s the most seamless pathway towards a full Unified Communications model and all the cost, productivity and customer experience benefits that brings.

telcom hosted telephony

POWER IN NUMBERS

of Users Cite Poor Communication for Workplace Failure

1 %

of Businesses with Effective Communications are More Likely to Have Lower Employee Turnover

1 %

Voicemail

Never miss a message again

Mobility

Soft clients for mobile workers

Recording

PCI-compliant call recording

Collaboration

Integration with audio/video/online

Reporting

Call reporting at your fingertips

Security

Enhanced to avoid toll fraud

What People Say About Us

Client Testimonials

"Getting dedicated fibre connectivity from Telcom was the pre-cursor to our digital transformation journey. In reality, if we didn't have that in place, everything else wouldn't be working as well."

Paul MulhallDigital Marketing Manager, Greyhound Recycling

"I needed a supplier who would be interested in a long term partnership and reflect that in the proposal they brought to us. The only company who delivered on that and ticked all the boxes was Telcom. It was an easy choice in the end."

Iain ButterfieldService Delivery Manager, TaxBack Group

"We wanted telephony technology that was reliable and that represented best-in-class. We also wanted a reliable outsourcing partner. The Telcom team are excellent. If we log support tickets, they are always followed up quickly and overall they are very responsive to our needs."

Mark ShoreSystems Administrator, Gowan Group