Contact Centre

Hosted Contact Centre

Seamless customer and employee experience, powered by Avaya

Empower Customers

Our hosted telephony solution delivers an effortless customer experience across different channels, devices and resources. Scale up or down as your business demands.

Fully Engage Employees

Get the tools you need to maximise performance with a connected and informed employee experience. Use the power of AI to improve real-time prompts and conversations.

Simplicity at its Core

Choosing a hosted solution delivers a flexible, cloud experience with worry-free upgrades, support and administration from the Telcom team. We have your back at all times.

Trusted Technology Partner

Work with market-leading technology from Avaya with more than 5.5 million contact centre agents worldwide. Telcom is your local, trusted partner for advice and support.

Contact Centre as a Service

Telcom’s hosted contact centre, powered by Avaya offers a seamless path to the cloud with powerful customer experience tools from one of the industry leaders.

We provide you the features your contact centre requires to meet the needs of your customers and agents, using the power and versatility of a true cloud solution.

Telcom’s CCaaS makes it easy for your organisation to deliver an effortless customer experience across voice and digital channels while helping you to maximise individual and team performance.

Key Capabilities

Propel your business to the cloud and back

Always-on continuous collaboration designed for how contact centres operate today

Business Continuity

Extend your contact centre to remote offices and work-from-home agents

Self Service

Enable customers to complete their enquiry using touch tones

Customer Loyalty

Effortless customer experience across voice and digital channels

Maximise Performance

Drive employee productivity with a host of features with call recording and lots more

Better Call Outcomes

Improve agent performance with AI-driven prompts and workflows

Core Focus

Focus on looking after your customers and we'll take care of the rest

Our Clients

Contact centres for organisations, large and small