Extend the Power of your Contact Centre
Deliver the same feature-rich, productive work experience from any location
Work from Anywhere
The modern contact centre has evolved and that means your staff can enjoy the same productive work experience from any location. With WorkSpaces from Avaya, we give them a set of productivity tools that allow them to deliver a seamless customer experience through any digital channel or device. What’s not to like?
Thanks to an internet connection, the Avaya soft client and a high performance headset, agents can manage their call queues as if they were in the office. Interactions can be through channels such as inbound/outbound voice, email, SMS, web chat, and social media. The intuitive user interface provides features for toggling between multiple, simultaneous interactions through different channels.