Information is power that fuels better business decision-making, no matter what size your business is.
Our call reporting provides rich, actionable data at your fingertips
At a glance Information
Our reports are designed to be practical, action oriented and to provide the most relevant information in a format that’s easy to consume. Ask our staff for a demo where you’ll really appreciate the power of our call reporting and how it can be used to streamline your organisation’s communications.
Tools to Improve Service Levels
Our Customer Survey Module System provides an option for post-call surveys to rate or comment on the call/service provided to the user. This is an invaluable tool to assess the performance of staff and the level of satisfaction you’re organisation is providing to cutomers.
The survey is conducted over IVR (interactive voice response) and no comments are captured, just ratings.
Survey results include the collective survey results and statistics in a comprehensive format accessible over a Web User Interface as well as sent via email.
Regular email notification with complete survey details are sent to contact centre supervisor with customers who were satisfied/unsatisfied with the experience.
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