Motor Industry Telephony

Indigenous ISP and unified communications specialist, Telcom, today announced it has completed a telephony upgrade for leading motor distributor, Gowan Group.

The project involves installation of a hosted telephony solution, based on Avaya’s IP Office, for 60 users at the company’s headquarters in Dublin. This cloud-based system gives the Gowan Group complete predictability on costs, with a set monthly fee per user.

The solution also delivers high-quality voice communication with features such as programmable hunt groups and interactive voice response, which allow calls to be directed to the desired department offering callers a more streamlined contact experience.

And to deal with the business disruption associated with Covid-19, staff can work from home and use the Avaya Workplace mobile app, that keeps them connected, irrespective of their physical location.

Commenting on the project, Mark Shore, Systems Administrator with Gowan Group said:

“When evaluating the Telcom solution, the low ongoing costs would have been one of the things that attracted me to it. It’s a cost-efficient solution. And Telcom’s free handset promotion also helped us to reduce the cost of the overall project.”

Telcom’s account manager, Michelle Brown also recommended the deployment of SIP trunks, which allow the Gowan Group to leverage the power of their data network for voice traffic.

“By using SIP connections, the Gowan Group could retire their existing telephone lines and connect to Telcom’s carrier-grade network via IP,” she said. “SIP connectivity prepares organisations for the eventual retirement of traditional PSTN networks and also significantly reduces telecoms costs.”

Avaya’s IP Office is complemented by the Telcom service wrap, ensuring that Mark and his team can rely on fully certified Avaya engineers to make those all-important adds, moves or changes. As an Avaya Edge Diamond partner, the highest possible accreditation in Avaya’s partner program, Mark can rest assured that the most critical communications channel in his business is in a safe pair of hands.
Call reporting that offers in-depth insights into call patterns are generated quickly and easily, providing for efficient capacity planning and more streamlined communication.

“The fact we don’t have our PBX tied to the building or have physical infrastructure to manage and maintain is important to us. It’s a real business enabler,” according to Mark Shore.

Founded in 1969, the Gowan Group is probably best known in Ireland as the exclusive distributor of several blue chip motoring brand names including Peugeot, Honda, Opel, DS and Citroen.