Affordable, Flexible Call Recording
PCI and GDPR compliant, reducing risk for your business
In order to comply with GDPR, our call reporting allows clients to make data access or data deletion requests. This data includes voice recordings.
API and Pause Permissions
We provide a manual or automatic pause capability based off the agent’s desktop activity or web-based API.
To protect the integrity of all voice recordings, we provide multi-layered encryption including MD5, PBE and DES.
Users can set their own retention policies depending on what has been defined by the business. Weeks, months or years – the choice is yours.
User-Based Access Control
Unlimited logins with user access controls are available and you can define who has access to which recordings and whether they can listen, download or delete the recording.
Active Recording Lets You Choose
Active Recording is an add-on to our hosted telephony solution, based on market leading Avaya technology.
It’s a robust and cost-effective solution that allows you to add call recording as a feature to your customer service. And as the recordings are hosted in our secure cloud, there’s no need for extra infrastructure.
You can choose to record inbound, outbound or even internal calls and the flexibility of the solution allows you to remain compliant with GDPR and PCI imperatives at all times.