Contact Centre
Hosted Contact Centre
Seamless customer and employee experience, powered by Avaya
Empower Customers
Our hosted telephony solution delivers an effortless customer experience across different channels, devices and resources. Scale up or down as your business demands.
Fully Engage Employees
Get the tools you need to maximise performance with a connected and informed employee experience. Use the power of AI to improve real-time prompts and conversations.
Simplicity at its Core
Choosing a hosted solution delivers a flexible, cloud experience with worry-free upgrades, support and administration from the Telcom team. We have your back at all times.
Trusted Technology Partner
Work with market-leading technology from Avaya with more than 5.5 million contact centre agents worldwide. Telcom is your local, trusted partner for advice and support.
Contact Centre as a Service
Telcom’s hosted contact centre, powered by Avaya offers a seamless path to the cloud with powerful customer experience tools from one of the industry leaders.
We provide you the features your contact centre requires to meet the needs of your customers and agents, using the power and versatility of a true cloud solution.
Telcom’s CCaaS makes it easy for your organisation to deliver an effortless customer experience across voice and digital channels while helping you to maximise individual and team performance.
Key Capabilities
- Self-Serve Administration
- Browser-based Desktop
- Voice
- Digital Channels
- Voice-to-Text Transcription
- Automated Self Service
- Screen Recording
- Compliance
- Live Monitoring
- Quality Management
- Coaching
- Scheduling
- Surveys
- Reporting
- Call Recording
Propel your business to the cloud and back
Always-on continuous collaboration designed for how contact centres operate today
Business Continuity
Extend your contact centre to remote offices and work-from-home agents
Self Service
Enable customers to complete their enquiry using touch tones
Customer Loyalty
Effortless customer experience across voice and digital channels
Maximise Performance
Drive employee productivity with a host of features with call recording and lots more
Better Call Outcomes
Improve agent performance with AI-driven prompts and workflows
Core Focus
Focus on looking after your customers and we'll take care of the rest
