Over 50 call reports, out of the box specifically designed to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.
Reports can be tailored and branded to fit your unique business requirements. You can create reports from scratch or customise an exisiting report.
Recording Library enables you to evaluate your employees and listen to their specific calls. Customisable retention policies determine how long recordings are kept and allow storage throughout your network.
Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status.