Over 50 call reports, out of the box specifically designed to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.
Reports can be tailored and branded to fit your unique business requirements. You can create reports from scratch or customise an exisiting report.
Recording Library enables you to evaluate your employees and listen to their specific calls. Customisable retention policies determine how long recordings are kept and allow storage throughout your network.
Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.