Digital transformation comes to life for waste management company

Telcom brings digital transformation project to life for leading waste management company

Indigenous ISP, unified communications and managed services specialist, Telcom today announced the completion of a managed WAN connectivity project for leading waste management specialist, Greyhound Recycling.

Thanks to the deployment of a 200Mbps dedicated fibre connection and a 100Mbps connection for automatic failover, Greyhound enjoys reliable, enterprise-grade connectivity with a high level of reliability and at a price-point that represents solid return on investment.

With its servers sitting in Microsoft Azure and its call-centre, sales and support teams using Microsoft Teams for VoIP telephony, Greyhound is heavily dependent on high-speed connectivity to drive its digital transformation efforts and power its business day-to-day.

Commenting on the deal, Paul Mulhall, digital marketing manager with Greyhound Recycling said:

“Getting dedicated fibre connectivity from Telcom was the pre-cursor to our digital transformation journey. In reality, if we didn’t have that in place, everything else wouldn’t be working as well.”

Greyhound’s line of business applications are the lifeblood of the business. As trucks enter the weighbridge, their SIM cards are synchronised with Greyhound’s waste management and logistics software across the Telcom network.

Data on weights are matched to customer accounts which generate appropriate statements and billing. The data science team also run reports on costs of disposal and GPS vehicle tracking to ensure that waste collection routes are optimised and carbon footprint is kept to a minimum.

“Businesses need robust communications delivered by a partner that understands the demanding environment they operate in. Telcom takes a deep dive into their IT operations to ensure that solutions are tailored to meet their needs.  It’s not a ‘one-size-fits-all’ approach.”

Shane Tully, chief commercial officer with Telcom.

The mission-critical nature of Greyhound’s telecoms connectivity is clear and that’s one of the reasons why Paul Mulhall opted for Telcom’s full managed service, which provides continuous monitoring on the availability and performance of the Telcom wide area links.

It is a multi-vendor solution that provides proactive support for Greyhound’s WAN, routers, switches, firewalls and supported by a defined service level agreement on initial response to faults, repair metrics and overall availability levels.

A managed service gives Paul Mulhall the peace of mind that business continuity remains front and centre of the Greyhound business and reinforces the company’s commitment to excellence in customer service for its 165,000 clients.

“We have a strong relationship with Telcom over a long period of time. We get a great level of service from the commercial and technical teams and that reinforces the confidence we have in Telcom as a trusted partner to our business.”

Paul Mulhall, digital marketing manager with Greyhound Recycling