Telcom brings digital transformation project to life for leading waste management company
Greyhound Recycling embarked on a digital transformation project in early 2020 and the move was fortuitous with the outbreak of Covid-19 just a few short months later.
The move of core server infrastructure to Microsoft’s cloud-based Azure service and the replacement of a legacy telephony system with Microsoft Teams, gave Greyhound the flexibility to continue providing high levels of back-office functionality and customer service during multiple lockdowns and periods of severe business disruption.
However, cloud-based services are only as efficient and productive as the telecoms infrastructure they are running on, and this is where Greyhound faced their biggest technology challenge.
Unreliable telecoms connectivity from a previous supplier wasn’t sufficiently robust to support the day-to-day IT needs of the business.
Direct Managed Fibre with Seamless, Resilient Failover
Secure Firewall Technology
Full Managed Service
More Reliable Connectivity Resulting in Higher Staff Productivity
Enhanced Security at the Network Core
Higher Levels of Customer Service
Improved Business Reporting and Decision-Making
High-Performance Distributed WAN Connectivity Across the Campus
Recognising that resilient telecoms connectivity was the primary challenge, the Telcom team set about reviewing the IT requirements and right-sizing a solution that would meet the demands of a business, heavily reliant on accessing cloud-based applications for its voice and data services.
With its servers sitting in Azure and its call-centre, sales and support teams using Microsoft Teams for VoIP telephony, Greyhound needed enterprise-grade connectivity with a high level of reliability and at a price-point that would represent solid return on investment.
Shane Tully, Chief Commercial Officer with Telcom recommended commissioning a 200Mbps dedicated fibre connection to cover the main office and three other buildings located on site. With business continuity top of mind for Greyhound’s executive team, a 100Mbps connection was also deployed which serves as automatic failover should the primary connection become unavailable.
To protect the network at the edge, two Juniper Networks’ SRX firewalls were supplied and configured. Security is something that Greyhound were very conscious of, given the sensitive nature of the data it holds for its 165,000 customers.
Peace of Mind with a Full Managed Service
Greyhound’s line of business applications are the lifeblood of the business. As trucks enter the weighbridge, their SIM cards are synchronised with Greyhound’s waste management and logistics software across the Telcom network.
Data on weights are matched to customer accounts which generate appropriate statements and billing. The data science team also run reports on costs of disposal and GPS vehicle tracking to ensure that waste collection routes are optimised and carbon footprint is kept to a minimum.
The mission-critical nature of Greyhound’s telecoms connectivity is clear and that’s one of the reasons why Paul Mulhall opted for Telcom’s full managed service, which provides continuous monitoring on the availability and performance of the Telcom wide area links.
It is a multi-vendor solution that provides proactive support for Greyhound’s WAN, routers, switches, firewalls and supported by a defined service level agreement on initial response to faults, repair metrics and overall availability levels.
A managed service gives Paul Mulhall the peace of mind that business continuity remains front and centre of the Greyhound business and reinforces the company’s committment to excellence in customer service.