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Business Development Manager
Telcom Group is a next generation voice and data Internet service provider. We are looking for a driven Business Development Manager to join our sales team in Dublin.
Please complete the form to apply for the position.
- Achieve monthly value and volume target
- understand key opportunities, contract end dates etc.
- Attend a minimum of 15-20 (1st) new business appointments per month
- Self-Generate a minimum of 10 new appointments per month
- Develop a sustainable pipeline of ‘winnable’ opportunities
- Develop strategic understanding of each opportunity, including, size, turnover, org chart, key stakeholders, objectives, decision making process
- Positively promote wider Telcom Group product portfolio within all customer meetings
- Good knowledge of Voip/Connectivity/Cloud telephony and look to identify opportunities within each sales opportunity
- Manage and set clear expectations to customers at all times (documented)
- Ensure company CRM is kept up to date at all time – close date, size of opportunity, sales cycle etc.
- Gain full understanding of competitive landscape
- Proven track record of winning new business and developing a lucrative customer pipeline in a competitive market;
- Ability to function as an effective team member;
- Apply honesty, initiative, flexibility, and confidentiality across all areas of the role;
- A positive outlook relating to work atmosphere and culture;
Location: 100% Field Based.
Working Hours: Monday to Friday, 8am – 5pm
Up to €70,000 (basic & commission) depending on experience
Please send your CV via the secure form here or any queries to hr@telcom.ie
Confidentiality is assured.
Check out our LinkedIn page
Discover more about our organisation, team and customers.
Voice and Network Engineer
Telcom Group is a next generation voice and data Internet service provider. We’re currently looking to hire a Voice and Network Engineer with at least three years’ experience.
The position is available immediately and confidentiality is assured.
Please complete the form to apply for the position.
What the suitable candidate will be responsible for:
Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications. They will be troubleshooting at a complex level, identifying root cause, return to service, mitigation plans, and create/document procedures. Evaluate, analyse, install, test, configure, and administer networks, infrastructure, and applications as well as providing a full range of testing, administration, and quality checks.
- Operation and Maintenance for a wide range of telecommunications systems.
- Taking part in technology trials and proofs of concepts for telecommunications solutions in conjunction with the customer requirements.
- Delivering small projects assigned on time, within budget and to scope.
- Participating in the continued development of Telecom Services’ policies and standards, including the maintenance of team specific documentation.
- Interact with customers over phone, chat, email, or video, identify the issue and find the solution to the problem and ensure that the KPIs and SLAs are met.
- Management and maintenance of our core VoIP stack.
- Design and template customer voice and network solutions.
- Review existing customer deployments and create a plan to migrate to templates / resolve design issues.
- Upskill front line NOC staff on initial voice and network problem resolution.
- Provide second level support to front line NOC staff and direct to high-value customers.
- Customer and pre-sales support including documentation of networks and solutions.
- Participate in a 24×7 on call rotation. From time to time, late night work will be required from home / on customer premises.
- Travel and work from client sites will be occasionally required with suitable attire (min: smart casual) and presentation.
The successful candidate is required to have experience with most of the following:
- A minimum of three years’ experience in a similar role.
- Fluency with SIP/SDP/RTP protocols and codecs.
- Experience with IP networking – in particular where it applies to VoIP and QoS.
- Knowledge of security considerations in VoIP networks including a good understanding of VPNs / tunneling, packet filters, statefull firewalling and some experience with firewall devices.
- Good documentation skills.
- Full driving license.
- Experience with Kamailio or similar opensource SBC platforms.
- Experience with Avaya/Juniper/Cisco
- Third level qualification in computer science / mathematics / physics
Location; Based in Nutgrove Office Park, Dublin or a suitable remote location working live to Telcom support center.
Salary will be based on experience.
Please send your CV via the secure form here or any queries to hr@telcom.ie
Confidentiality is assured.
Check out our LinkedIn page
Discover more about our organisation, team and customers.
