Indigenous ISP and unified communications specialist, Telcom, today announced it has achieved Diamond status with Avaya, a global leader in solutions to enhance and simplify communications and collaboration.
This is the highest possible accreditation in Avaya’s Edge partner programme and reflects Telcom’s experience and expertise in designing, building and deploying unified communications and contact centre solutions for businesses nationwide.
Based on Avaya OneCloud portfolio of solutions, Telcom offers its customers a multi-cloud application ecosystem that enables companies to choose the cloud technologies that deliver the business results they want at the speed they want including multichannel communications, soft clients for home workers and field-based staff as well as PCI-compliant call recording and Microsoft Teams integration.
Telcom’s ‘as-a-Service’ business model with predictable monthly costs per user and a 24/7/365 support wrap has proven very attractive to businesses of all sizes, currently seeking a more flexible communications strategy but who are struggling with cash flow.
Shane Tully, sales director with Telcom believes the company’s investment in its own core network has played a key role in its elevation to Diamond status.
“We continue to make ongoing investments in the technical and commercial skills of our staff. Our Diamond status mandates that we retain the highest number of certified associates and experts.
“But it’s the investment in our own core network that sets us apart from the competition. We offer customers a full communications portfolio with high-speed broadband or direct fibre connectivity as well as a robust telephony service, and they’ve responded very positively to the concept of a ‘one-stop-shop’ for all their communications needs.”
Commenting on the appointment, Aidan Furlong, country general manager at Avaya said:
“Telcom is a valued partner which consistently achieves high customer satisfaction. We are pleased to see it demonstrably moving forwards towards the cloud, on course to level-up with us as we roll-out our cloud-first solutions under our SaaS model.”
Telcom has had significant success in deploying unified communications and contact centre solutions. Most recently, global financial services provider, TransferMate with its headquarters in Kilkenny, chose Telcom’s hosted contact centre solution to power its customer service function, across 12 sites worldwide.
TransferMate was able to boost staff productivity by 20% and improve customer service to its clients, during what has been a very disruptive period for business.
Pic l-r above: Liam Tully Jnr, CTO, Telcom, Ciaran McNamara, Channel Lead, Avaya and Shane Tully, CCO, Telcom